Last Updated: September 2026
At DigitalHojao, we aim to provide useful, high-quality digital products and services. Please read this policy carefully before making a purchase.
Website: digitalhojao.com
Email: info@digitalhojao.com
1. Digital Products
Most products available through DigitalHojao are digital and downloadable products.
Because digital products can be accessed or downloaded electronically, orders for digital products are generally non-refundable after the product has been successfully delivered or downloaded, except where a refund is required under applicable law or where DigitalHojao approves a refund under the circumstances described below.
2. Before Purchase
Please carefully review the product:
- Description
- Features
- Included files
- Format
- Compatibility information
- Pricing
before completing your purchase.
If you have questions about a product before purchasing, you can contact us for clarification.
3. Duplicate Purchase
If you accidentally purchase the same digital product more than once, please contact us as soon as possible.
After verifying the duplicate transaction, DigitalHojao may provide an appropriate refund or other resolution.
4. Incorrect or Damaged File
If a purchased file is:
- Corrupted
- Incomplete
- Technically defective
- Not the product described on the website
please contact us with your order details.
We may provide a corrected/replacement file or, where appropriate, another suitable resolution.
5. Download Problems
If you have paid successfully but cannot access or download your purchased product, please contact us.
We will make reasonable efforts to help you access the product.
A technical download problem does not automatically mean that the order will be refunded; we will first try to resolve the delivery/access issue.
6. Unauthorized Distribution
Refunds will generally not be provided where a digital product has already been accessed/downloaded and the customer has subsequently redistributed, resold or publicly shared the product.
7. Services
Refund terms for website development, SEO, digital marketing, advertising, branding and other professional services may vary depending on the project agreement, work completed and payment terms agreed with the client.
Any applicable service-specific refund terms will be communicated before or during the project.
8. How to Request Assistance
For any issue related to a purchase, please contact us with:
- Your name
- Order number
- Email address used for the purchase
- Product name
- Description of the issue
- Relevant screenshots, if applicable
Contact:
DigitalHojao
Email: info@digitalhojao.com
Website: digitalhojao.com
9. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method, subject to the payment gateway’s processing procedures.
The time taken for the refunded amount to appear in your account may vary depending on the payment provider or bank.
10. Policy Changes
DigitalHojao may update this Refund & Return Policy from time to time.
Any updated version will be published on this page with a revised Last Updated date.